In-House Repairs and Custom Work
At Nature Coast Jewelers, we value your patronage, and we value your trust. Customers desiring repairs to their cherished heirlooms or custom-designed, one-of-a-kind pieces can expect to experience a fantastic atmosphere and exceptional customer service. At Nature Coast Jewelers, we work to provide services ranging from watch battery exchanges to complete renovations of your favorite jewelry pieces. We can design and remount your precious stones, turning your precious stones into a custom piece of jewelry. Not only is the repair and custom department outstanding for the opportunities we provide for our customers and their jewelry, but when available, we also can provide on-the-spot sizings, repairs, and cleanings. Over 30,000 repairs have been completed with excellence from the Nature Coast Jewelers in-store repair shop since opening in 2007!
Additionally, we are fully insured with (5) D.C.A certified diamontologists. David Bennett, owner of Nature Coast Jewelers and a bench jeweler in-shop, has been working in the jewelry business since 1995 and has been a bench jeweler since 2005. He was trained at Stewart School for Jewelers in Jupiter, FL, where he earned his jeweler certification. He is qualified in jewelry repairs, diamond and gemstone setting, and casting new jewelry pieces. In total, David has 15 years of experience on the bench and 25 years within the jewelry business. Our additional in-shop jeweler, Jay Doss, has been working in the jewelry repair field since 1972. He worked for years as an independent jeweler and also spent several years on-the-road partaking in remount shows. In total, Jay has 47 years of experience as a bench jeweler.
Repair Warranty
New Purchase Guarantee/Warranty on Repair Work
We will return or exchange new merchandise within 30 days from date of delivery only if item is unworn and has not been sized to fit customer upon inspection of our jewelry professional for refund. After 30 days, customer can only receive in-store credit for exchange only.
- Pre-Loved items are “used” and cannot be returned for refund/exchange after 30 days. Our store cannot be held responsible for loss of stones in a “used” item after 30 days.
We guarantee your new purchase and repair for 6 months against manufacturer defects and workmanship from date of delivery upon inspection by our jeweler. We are ONLYresponsible for the area that we completed repair work on if it’s due to our workmanship. We do not cover normal wear and tear or customer abuse. Our expert craftsman repair work is to the highest standards which is why your jewelry is fully insured while in our store. Repair work excluded is glued items, any invisible set repair work, enameling, rhodium plating, and hollow repair work * (see below). Custom/ Cad Cam work is non-refundable. We do not assume responsibility for loss of single diamond/gemstone above 1 carat. Customer should have stone appraised and insured on a jewelry policy.
We will make adjustments to repairs up to 30 days from date of delivery if customer may need a size adjustment for a ring sizing since a customer’s finger can become larger or smaller because of different environmental factors. We can only guarantee our ring sizing from determining size from the customer’s finger. We cannot be given another ring to go by for size, try to guess size with a string or any other methods. If a customer requests a size without having the person in store to size finger, we cannot be held responsible for size adjustments and customer will incur additional charges to adjust size.
* Warranty on repairs not listed above is subject to jeweler’s discretion if it will be excluded from warranty based on jeweler’s final inspection of item.
Layaway/ Custom Orders
** DEPOSITS APPLIED TO A LAYAWAY WILL NOT BE RETURNED AFTER 180 DAYS IF CUSTOMER CANCELS ORDER. DEPOSITS ON CUSTOM ORDERS ARE NON-RETURNABLE SUCH AS BUT NOT LIMITED TO: NAME PLATES, MOTHER’S RINGS, CAD CAM.