In-Store New Purchase Guarantee
Warranty on Repair Work
We will return or exchange New items within 30 days from date of delivery only if item is unworn upon inspection by our jewelry professional for refund. After 30 days, customer can only receive in-store credit for an exchange only.
Pre-loved items are used and cannot be returned for a refund OR exchange after 30 days. Our store cannot be held responsible for loss of stones in pre-loved items after 30 days.
We will only size a ring for free one time or charge our special sizing rates once, within the first 30 days of purchase. After 30 days, the customer will be charged again and will pay full sizing prices to alter the size.
We will make adjustments to repairs up to 30 days from date of delivery if customer may need a size adjustment for a ring sizing because a customer’s finger can become larger or smaller due to different environmental factors. Further, we can only guarantee our ring sizing accuracy from an in-store measure of the customer’s finger. We cannot be given another ring for size comparison or attempt guessing one’s size with a string or any other method besides an in-store measure of the finger that the ring will be worn on. If a customer requests a sizing be completed without having an in-store finger sizing on the person who will wear the ring, we cannot be held responsible for size adjustments.
We guarantee your new purchase and repair for 6 months against manufacturer defects and workmanship from date of delivery upon inspection by our jeweler. We are ONLY responsible for the area that we completed repair work on if it is due to our workmanship. We do not cover normal wear and tear or customer abuse. Our expert craftsman repair work is completed to the highest standards, which is why your jewelry is fully insured while in our store. Repair work excluded is glued items, any invisible set repair work, enameling, rhodium plating, and hollow repair work. We do not assume responsibility for loss of single diamond/gemstone above 1 carat; customer should have stone(s) appraised and insured on a jewelry policy.
***Warranty on repairs not listed above is subject to jeweler’s discretion, if it will be excluded from warranty based on jeweler’s final inspection of item.
DEPOSITS ON CUSTOM ORDER ARE NON-RETURNABLE, INCLUDING, BUT NOT LIMITED TO: NAME PLATES, MOTHER’S RINGS, CAD CAM, ETC.