In-Store New Purchase Guarantee/Warranty on Repair Work
We will return or exchange New items within 30 days from date of delivery only if item is unworn upon inspection of our jewelry professional for refund. After 30 days, customer can only receive in-store credit for exchange only. We will only size a ring for free once or charged our special sizing rates, within the first 30 days of purchase. After 30 days, the customer will need to be charged again and pay full sizing prices to change the size.
- Pre-Loved items are “used” and cannot be returned for refund/exchange after 30 days. Our store cannot be held responsible for loss of stones in a “used” item after 30 days.
We guarantee your new purchase and repair for 6 months against manufacturer defects and workmanship from date of delivery upon inspection by our jeweler. We are ONLY responsible for the area that we completed repair work on if it’s due to our workmanship. We do not cover normal wear and tear or customer abuse. Our expert craftsman repair work is to the highest standards which is why your jewelry is fully insured while in our store. Repair work excluded is glued items, any invisible set repair work, enameling, rhodium plating, and hollow repair work. We do not assume responsibility for loss of single diamond/gemstone above 1 carat. Customer should have stone appraised and insured on a jewelry policy.
We will make adjustments to repairs up to 30 days from date of delivery if customer may need a size adjustment for a ring sizing because a customer’s finger can become larger or smaller because of different environmental factors. We can only guarantee our ring sizing from the customer’s finger. We cannot be given another ring to go by for size or try to guess size with a string or any other methods besides the finger that the ring will be worn on. If a customer requests a size without having the person in store to size finger that will wear ring, we cannot be held responsible for size adjustments.
***Warranty on repairs not listed above is subject to jeweler’s discretion if it will be excluded from warranty based on jeweler’s final inspection of item.
DEPOSITS ON CUSTOM ORDER ARE NON-RETURNABLE SUCH AS BUT NOT LIMITED TO: NAME PLATES, MOTHER’S RINGS, CAD CAM